TetraMesa Billing Information

Billing

If You're a Consumer and You've Received a Bill from Us...
It means you've ordered directly from a TetraMesa business. TetraMesa does not do any third party billing; though the company does have several websites directly owned by TetraMesa.

If you find a charge on your credit card statement from "TetraMesa" it means that either you or an authorized member of your household or business made a purchase for one or more of our products. TetraMesa is the publisher of the Privacy Tactics print and eBook. If you have purchased either of these products from the book's website or elsewhere, it is likely TetraMesa was the billing agent. TetraMesa may also bill on behalf of other products which are sold on web sites directly owned by TetraMesa. All web sites will indicate in their customer service sections, order confirmation messages and confirmation Emails that this is the case. Please check any recent online purchases.

If you are CERTAIN you have not ordered any of our products, please contact us immediately via our Contact form. Include as much information as possible regarding the order, but do not include your credit card number. Do include your full name, Email address, the date and amount of the charge and anything else you believe may be helpful to us in researching the problem. If we cannot quickly resolve things with such information, we will Email you with a request for your phone number so that we can work things out. It is in your interests and ours to be sure we know exactly how any potentially incorrect charges occurred.

TetraMesa's payment handling partners use a variety of credit card checks in efforts against fraud. There are a number of reasons your card may have been rejected. Most have to do with simple typographical errors. The remainder are often fraud prevention measures which - while perhaps not applicable to you - may cause a decline if there is something about the transaction which seems to be a potential problem.

The credit card name, number or expiration date do not match records. This could be due to a simple typographical error.
If there is not enough available credit for the transaction, your bank will decline the charge.
You did not use your correct billing address in the order form. Only the valid on record billing address for your card billing statement will be accepted by your issuing bank. (Unless you have made explicit arrangements with them otherwise.)
Some other aspect of your order entry does not match the verification information on file for your account. For example, if a zip code is required in a form, you must use the correct zip code based on the address in the credit card company's records.
Your account may be blocked due to purchases beyond your credit limit.

This is temporary and will go away. The way credit authorization works is that when you first begin to make a purchase, a pre-authorization occurs. Depending on what you are buying, a pre-authorized amount may be held against the credit limit of your account. Once the authorization is made, the rest of the transaction goes through. However, if for some other reason the card is declined or the transaction is not completed, this pre-authorization amount may remain for some small period of time. How long this period is depends wholly on your credit card issuing bank. For problems of this sort, you will need to contact the credit card issuer.

If your questions are unanswered here, use the form on our Contact page and give us as much information as you can about what it is you need.

At this time, all orders are handled online via secure Internet credit card billing. If you are a distributor or wholesaler with a large order, (over 20 units), and require invoice billing or otherwise need to make special arrangements, please contact us for details.

Billing will occur based on typical agreements for payment options; however, if receivables age beyond 30 days of an agreement's stipulated times, that account will revert to pre-pay terms.